Data Deletion

This English translation is provided for convenience. In case of any discrepancy, the Romanian version prevails.

Deleting your account directly from the app (self-serve)

You can delete your account yourself, instantly and irreversibly, from Settings → Profile → Danger zone → "Delete account permanently". Upon deletion, we immediately remove from our systems: the connections and access tokens to your Google (Ads, Analytics, Merchant Center, Search Console), Meta and TikTok accounts; the configured stores; the imported feeds and products; the synchronised orders; the reports, signals and entire history; as well as your account data. Active subscriptions must be cancelled before deletion. Your platform accounts (Google/Meta/TikTok) remain untouched — we only delete our access to them. We retain solely an anonymised proof of deletion (a cryptographic fingerprint of the email address + the date), in line with GDPR good practice.

At Seenly (operated by NOVA MASTERCLASS MARKETING SRL) you can delete your data at any time. Below are all the available methods, including for data obtained from connected advertising accounts (Google, Meta/Facebook, TikTok).

1. Disconnect an advertising account

In the app, go to Integrations and click Delete next to the Google, Facebook or TikTok account. The access token and the data discovered through that account are removed immediately.

2. Delete a store (brand)

Open Store settings → Danger zone → Delete store. The products, feeds, labels and settings of that store are permanently deleted.

3. Delete your entire account and all data

The recommended option is the self-serve deletion described above. Alternatively, you can write to us from the email address you registered with, at [email protected], with the subject "Account data deletion" and the message: "Please delete my Seenly account and all associated data." We confirm and complete the deletion within no more than 30 days. This removes your account data, the access tokens to the advertising platforms, the stores, products, reports and all derived data.

4. Facebook / Meta users

If you signed in via Facebook Login, you can request the deletion of the data obtained through Meta using any of the methods above (disconnecting from Integrations or emailing [email protected]). Your Meta data (ad accounts and metrics) is accessed exclusively for reporting purposes and is deleted upon disconnection or account deletion.

5. Note on the CSS programme

If your store runs on the Seenly CSS, deleting your account does not affect your Merchant Center account: you can return to Google Shopping Europe at any time via Google's official procedure (details here).

6. Contact

Questions about data deletion: [email protected]